Last updated: March 24, 2026
At Xlancr, we use escrow systems to ensure trust between clients and freelancers. Our refund policy is structured around these escrow milestones.
Refund eligibility
Refunds are generally only processed for funds currently held in Escrow that have not yet been released to the freelancer. Once a milestone is approved by the client, funds become non-refundable. When a refund is approved, the amount is credited back to the original payment source (the same method or account used to pay). You do not need to share separate bank account details for refunds; we do not process refunds to ad hoc accounts you provide for that purpose.
Dispute resolution
If there is a disagreement about the quality of work, our dispute resolution team will mediate. If the freelancer failed to meet the agreed-upon scope, a refund from the escrow may be issued. For grievances or escalation related to disputes, you may write to support@xlancr.com.
Refund timeline
After a refund is approved, the amount is typically credited back to your original payment source within five (5) to seven (7) business days. The exact timing may depend on your bank or card network; weekends and public holidays can add a short delay.
Process for Requesting a Refund
To initiate a refund request, please write to our support team at support@xlancr.com with a brief description of the issue and relevant transaction or project references. A dedicated representative will review your request and get in touch with you shortly. We appreciate your patience as we continue to develop and enhance the platform's self-service capabilities.